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Health and Safety

COVID-19: INFORMATION ABOUT CORONAVIRUS IMPACT AND SAFETY AT HOTEL HUBERT

The health, safety and security of our guests and team members are of utmost importance for Hotel Hubert.  We follow all rules and regulations issued by global and local government closely and abide by the World Health Organization (WHO) recommendations and health guidelines in order to deliver and maintain a clean and safe environment for guest and team members alike.

A Health and Safety protocol, including in-depth cleaning and disinfection procedures throughout the property, has been put in place. Guidelines to our guest and team members have been formulated which include the installation of sanitation stations at the entrance and throughout the property, the use of Personal Protective Equipment (PPE) and protective screens, enhanced and recorded cleaning and disinfection frequency, social distancing in all areas and more.

Below you will find the Health and Safety Protocols we have put in place at Hotel Hubert as well as the impact on our services & facilities that you can expect during your upcoming stay as some of our services and facilities are disrupted by the current situation. Please check this page regularly as it bound to change and evolve quickly.

We look forward to welcoming you at Hotel Hubert in the near future.

HEALTH AND SAFETY PROTOCOL

After thorough review of all existing health and safety processes, we have developed and put in place a health and safety protocol that must be respected by all guests and team members. All steps of this protocol are important to reduce the spread of infection of COVID-19.  We have done our utmost to reduce the number of touchpoints throughout your stay.

Our Team members have been educated about our new standard operating procedures through extensive training. They are aware of new risk analyses for their job and work environment, and we have set up continuous follow-up trainings for them with increased focus on the importance of good hygiene. Our in-house prevention officer has been fully trained as hygiene & safety specialist.

If a guest or staff develops symptoms indicative of COVID-19, a detailed plan is put in place to handle this situation and to minimize contact of the ill person with all guests and staff of the hotel.

 

A. Rooms

We have reinforced our cleaning procedures of rooms with a special attention to any surfaces frequently touched by guests and team members, including regular disinfection of door handles and all other steel/metal and plastic items and surfaces.

Rooms are allocated as much as possible so to leave a room unoccupied for a minimum of 72h. We spread guests among the different floors to avoid contacts in the corridors (for as long the occupation level allows it).

All linen used in our rooms is treated by an external company and washed properly, as always, in hot cycles (70°C or more) in order to disinfect them completely.

All unnecessary in-room accessories and amenities (Decorative pillows, books, magazines, leaflets, etc.) have been removed. Coffee and tea making facilities remain available in every room.

The phones in the rooms are still available for guest to use and are disinfected regularly, however we encourage the use of your own mobile devices. Guests will be informed upon arrival of any useful number during their stay. These numbers will now also be reachable through messenger applications such as WhatsApp.

Guests are asked not to hold (private) meetings in their rooms, with other guests or with people not residing in the hotel. 

Hotel Hubert is a cash-free hotel and we encourage people to pay through contactless payment methods where possible. At the moment of check-in, full pre-payment of your stay is requested and all consumption is paid on the spot throughout your stay. Express check-out is encouraged. Invoices will be sent per e-mail only.

 

B. Public Areas

Special consideration is being given to the cleaning of common areas (halls, corridors, lifts, express check-out boxes, etc.) and to objects that are frequently touched (handles, elevator buttons, handrails, switches, door knobs, etc.). High touch surfaces at the front desk such as the payment terminal and desks are disinfected between guests.

Contactless disinfection gel distributors have been put in place at the building entrance and in strategic places throughout the hotel.

In the lobby floor markings determine a ‘safe-zone’, accessible to team members only, and indicate the secure distance that guests need to abide by while waiting in line. Protective shields made out of plexiglass have been installed on the desks to protect both staff and guest from infection.

Packages delivered at Hotel Hubert to the attention of a guest need to be picked up by the guest at the reception. No packages will be brought up to the room by a team member of Hotel Hubert.

We highly discourage meetings in our public areas. Although lobby furniture will be cleaned more thoroughly and more frequently, we request guest to limit their presence in our lobby to the strict minimum.

The elevators should be used in a responsible matter by our guests and staff. As social distancing is not possible, only one person at a time should use the elevators. People living under the same roof are allowed to use the elevators together.

 

C. Food & Beverage

Our Food truck (Bark & Bite) is currently closed. Please check back in the near future as this page will continuously be updated.

IMPACT ON THE OPERATIONS OF OUR SERVICES AND FACILITIES

In compliance with the federal measures and in an effort to reduce the risk of contamination for our guests and team members, operations of some of our services and facilities might be affected during your stay at Hotel Hubert.    

 

A. Bar & The Foodmaker

Our Bar is currently closed. The Foodmaker, sharing our ground floor space, is open from Monday to Saturday (9:00 am - 3:00 pm) and offers breakfast, lunch, beverage and snack options. Additionally, a selection of sweet and salty snacks and drinks are available for sale in the lobby, at the Grab&Go fridge. Guests are allowed to order from delivery services, such as Deliveroo or Uber Eats, but will need to pick-up their order on the ground floor.      

 

B. Fitness

The fitness, remains accessible for a maximum of 4 guests at the same time in order to allow social distancing from 08:00 to 22:00.    

 

C. Housekeeping 

We offer limited, on demand, cleaning services for guests staying beyond one single night, including change of linen and towels. In order to avoid possible contamination, we highly discourage guests to request housekeeping services. In case you would like your room to be serviced during your stay, please advise our team.

       

D. Porterage Service

Porterage service is currently unavailable. Furthermore, to avoid propagation of the virus, luggage trolleys are only available upon request.    

 

E. Hotel Access

For security reasons and to limit possible propagation of the virus, the access to Hotel Hubert is limited to guests holding a reservation with us or visiting our Fitness. The main doors of Hotel Hubert remain closed for security reasons, guests are requested to ring the bell to gain access to the property.  As per government restrictions, public bathrooms are only accessible to guests holding a reservation at Hotel Hubert or guests visiting our Fitness.   

Disinfection of your hands at one of the disinfection stations upon entrance of the premises is compulsory for guests and staff alike. Public bathrooms of Hotel Hubert are accessible only to guests holding a reservation at Hotel Hubert.    

 

F. Lost & Found 

We have changed our lost & found policy. All items found in rooms or public areas are disposed of with the exception of jewellery, wallets, money, electronic devices and watches. For any information please contact info@hotelhubert.be    

 

G. Administrative Departments

Our staff applies social distancing in their daily work. Our administrative departments remain operational, but most of our team members are working from home. They are available from Monday to Friday during office hours and the preferred contact method is by e-mail.  

WHAT CAN YOU DO

Wash your hands frequently or use our dispensers with hand sanitizer.

Maintain social distancing.

Avoid handshakes and hugs at any time.

Cough into a paper towel that you throw away. Then wash your hands.

If you do not have a paper towel, cough in your elbow to prevent air droplets from spreading.

Avoid touching your face: eyes, nose and mouth.

Stay at home if you are sick and if you have been or may have been in contact with the virus, contact your doctor. Avoid going to a waiting room to avoid infecting other people.

 

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